Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging with all tags attached.
  • You must provide proof of purchase, such as your order number or receipt.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Items damaged through misuse, negligence, or normal wear and tear
  • Certain hygiene-sensitive products where applicable

3. How to Start a Return

To initiate a return, please contact us at:

Email: support@[yourstore].com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

If your return is approved, we will provide instructions on how and where to send your package.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is defective, damaged, or incorrect, contact us within 7 days of delivery. We may request photographs of the issue to help process your claim.

If approved, we will provide a replacement, store credit, or full refund at no additional cost to you.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Refunds typically appear within 5–10 business days after approval.

Original shipping charges are generally non-refundable unless the return is due to our error.

7. Exchanges

We only replace items if they are defective, damaged, or if the wrong item was shipped.

To request an exchange, please contact us at .

8. Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

9. Chargebacks

Before initiating a chargeback with your payment provider, please contact us so we can attempt to resolve the issue promptly.

10. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us: