Shipping policy

Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders within the United States.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment is received.
• Orders are processed Monday through Friday, excluding federal holidays.
• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

2. Shipping Destinations

We currently ship to addresses within the United States, including:

• All 50 states
• Washington, D.C.
• U.S. territories where available through our shipping partners

We do not ship to P.O. Boxes if the selected carrier does not support delivery to those addresses.

3. Shipping Times

Estimated delivery times:

Delivery times are estimates only and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Order value
• Package weight and dimensions
• Shipping destination
• Selected shipping method

Any applicable shipping charges will be displayed before you complete your purchase.

5. Free Shipping

We may offer free shipping promotions from time to time.

When available, eligibility requirements and minimum purchase amounts will be clearly displayed on our website.

6. Tracking Information

Once your order ships, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking information to become active after shipment.

7. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions
• Carrier disruptions
• High shipping volumes
• Incorrect shipping information provided by the customer

We are not responsible for carrier-related delays once a package has been handed over to the shipping provider.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

• Contact us immediately.
• We cannot guarantee changes after an order has been processed.
• Additional shipping fees may apply if a package must be reshipped.

9. Lost or Stolen Packages

If your tracking information indicates that your package was delivered but you have not received it:

1. Verify the shipping address.
2. Check with household members, neighbors, or building management.
3. Contact the shipping carrier.

If you still cannot locate the package, please contact us and we will do our best to assist.

10. Damaged Packages

If your order arrives damaged:

• Contact us within 7 days of delivery.
• Include your order number and clear photos of the damaged item and packaging.

We will review the claim and, where appropriate, provide a replacement, store credit, or refund.

11. International Shipping

At this time, we do not offer international shipping unless otherwise stated on our website.

12. Contact Information

For shipping-related questions, please contact us